FAQs
1. Do you ship to my location? What is your shipping policy?
We provide FREE shipping to most locations in Canada and the US. Applicable to purchases of Grand Videoke main units.
For remote areas or areas that are outside the service coverage of our logistics and shipping partners, there will be a surcharge of at least CAD $35.00 / USD $30.00. Our customer service team will send you an email within 24 hours if in case your address is considered as a remote area. You would have the option to pay for the surcharge, or cancel your order and refund your payment.
All taxes and duties (if applicable) shall be entirely up to the customer. Generally, import duties and taxes are paid for by Nextdev North Limited, the parent company of Grand Videoke North America - Canada & US. However, HST, GST and PST charges (in Canada) are to be paid for by the customer, which will be indicated when customers check would check out from the Grand Videoke North America - Canada & US websites (www.grandvideoke.ca / www.grandvideokeusa.com).
2. What is your lead-time for delivery?
Our order processing time is 1-2 business days. Our transit time is 1-10 business days through our logistics partners.
For more information on our Delivery Terms and Conditions, please refer to this page: https://grandvideoke.ca/pages/terms (Canada) or https://grandvideokeusa.com/pages/terms (US).
3. What are your payment options?
We process payments through Shop Pay by Shopify, which accepts Visa, MasterCard, Amercian Express (AMEX), Interac, Google Pay and Apple Pay. We also accept payments through PayPal and financing with Affirm (only applicable in Canada) and Sezzle (only applicable in the US).
4. What is the warranty of Grand Videoke?
Grand Videoke warrants its products against defects in material or workmanship under normal use and service for a period of:
- Main Unit, Microphones & Remote Control: 12 months
- All Cables: 3 months
- Power Adapter: 6 months
Warranty for all cables and autovolt adapter is limited to manufacturing defects (i.e. materials, workmanship) and does not cover normal wear and tear.
5. How to add more songs to the Grand Videoke?
** This is only applicable for the Grand Videoke Rhapsody 3 and Symphony 3/SE series karaoke systems. To confirm your product's model, you may reach out to our 24/7 Live Experts on website chat at www.grandvideoke.ca/?chatwithus (Canada) or www.grandvideokeusa.com/?chatwithus (US).
You can add more songs wherever and whenever as long as you have a stable internet connection. This can be done by downloading new song volumes through the GV Smart App for iPhone/iPad and Android. For more details on the GV Smart App, please visit this link: https://grandvideoke.ca/pages/gv-smart-app (Canada) or https://grandvideokeusa.com/pages/gv-smart-app (US).
The song volumes that you have downloaded will be saved to your iPhone/iPad or Android device. Pair your iPhone/iPad or Android device to the Grand Videoke through the GV Smart App to facilitate transfer of song volumes to the Grand Videoke. Transfer can only be facilitated when you purchase the GV Smart Code Update Credits.
For the complete walkthrough on how to update songs, you may refer to the video below:
6. What is the difference of Grand Videoke Symphony SE Pro Plus and Grand Videoke Rhapsody 3 Pro Plus compared to other Grand Videoke models?
The all-new Grand Videoke 3 PRO series lets you experience the latest karaoke technology combined with the power of the smartphone.
Unlock new possibilities with the new GV Smart App. Feel what it's like to have your own vocal coach with the Perfect Pitch Interactive Vocal Coach and Advanced Scoring System. Find songs in seconds with the GV Voice Command+. Enjoy an even better concert-like experience with new Lyric Videos, improved HD+ Audio, Full HD Video, and more handpicked songs built in.
The Grand Videoke 3 PRO series is simply the best Grand Videoke yet. For more details, visit the 3 PRO Series Collection page.
7. What is the GV Smart App? How does it differ from the mobile apps released by other brands?
The GV Smart App pairs your iPhone/iPad or Android device to the Grand Videoke Symphony SE Pro Plus and Grand Videoke Rhapsody 3 Pro Plus.
Unlike other karaoke mobile apps, the GV Smart App doesn't only feature remote control and virtual song book functions. It is a companion app featuring major functions such as Direct Song Download, GV Voice Command+, Live Messaging, Photo & Music Transfer, and Sharing of Recorded Songs and Score Screenshots on Social Media.
Get the GV Smart App on Apple App Store or Google Play. You may also visit this link for more information about the GV Smart App: https://grandvideoke.ca/pages/gv-smart-app (Canada) or https://grandvideokeusa.com/pages/gv-smart-app (US).
8. What is the Perfect Pitch Interactive Vocal Coach and Advanced Scoring System?
The Pefect Pitch Interactive Vocal Coach and Advanced Scoring System is a technology exclusive from Grand Videoke.
This feature gives valuable feedback in real-time while you sing. It's like having your own vocal coach at home! At the end of each song, the 4-Point Pro Rating shows detailed results in terms of Key/Rhythm, Vibrato, Upband, and Downband scores, and tells you which areas you need to improve.
9. What is your return and refund policy?
Please refer to our Return information here: https://grandvideoke.ca/pages/returns (Canada) or https://grandvideokeusa.com/pages/returns (US).
10. How do I contact Grand Videoke's customer service?
If you have any inquiry or feedback, you may reach us through the following details:
- Email: hello@grandvideoke.ca
- 24/7 Website Chat (Canada): www.grandvideoke.ca/?chatwithus
- 24/7 Website Chat (US): www.grandvideokeusa.com/?chatwithus
- Facebook Messenger: www.facebook.com/grandvideokenorthamerica
Alternatively, you can use our contact form here: https://grandvideoke.ca/pages/contact-us (Canada) or https://grandvideokeusa.com/pages/contact-us (US)
Please note that we cannot offer support on products not purchased from Grand Videoke North America - Canada & US. This includes products that are purchased from the Philippines or other US retailers not operated by Nextdev North Limited.