Nextdev North Limited / Grand Videoke North America - Canada & US Return Policy
As of November 2023

Qualified Returns

Our policy lasts for 30 days from the date of delivery for qualified returns. These types of returns are for products with factory defects, software/hardware issue that can’t be resolved by our support team over the phone/by email/by video call, or in other cases where Nextdev North Limited determines that the product is accepted as a qualified return.

Change of mind, “wardrobing”, complaint on song selection/contents (song list can be found on our downloads page or on our product pages), audio delay due to connection or third-party equipment issue, and other issues that are not related to product defect or workmanship issue are not qualified.

To acquire full eligibility for a return and exchange, the product must be in the same condition that you received it. It must also be in the original packaging. We generally only accept exchanges (not refunds) for returned products.

The restocking fee may be waived on most circumstances, which will be confirmed by Nextdev North Limited over communications with the customer. We will charge you a restocking fee of CAD $50.00 + HST/GST/PST (in Canada) or USD $40.00 (in the US) if the product is not received on the same condition that you received it. We may also charge damage or missing item fees of at least CAD $50.00 + HST/GST/PST (in Canada) or USD $40.00 (in the US) for every item damaged or missing that is not related to the original complaint for the qualified return in case there are such.

You may need to pay for the return shipping and insurance of the product under this return, but on most circumstances, these are being paid for by Nextdev North Limited especially when the product has been determined as having a factory defect or an unresolvable software/hardware issue within 30 days from the date of delivery.

To make a return, please email us at hello@grandvideoke.ca. We will be sending you a Service Number or Return Number which will be used to track your case file and to confirm that you can start the return process.

Please do not send your purchase back to the manufacturer.

Non-Qualified Returns

These types of returns are generally rejected due to hygienic reasons, which covers all karaoke system and microphone products. These are returns that are not accepted as described under Qualified Returns, including but not limited to change of mind, “wardrobing”, complaint on song selection/contents (song list can be found on our downloads page or on our product pages), audio delay due to connection or third-party equipment issue, and other issues that are not related to product defect or workmanship issue are not qualified.

Other returns not described under Qualified Returns which are determined by Nextdev North Limited as such are also under Non-Qualified Returns. 

Absolutely No Returns for Some Items (includes GV/WF Song Update Codes)

Several types of goods are not allowed to be returned. This includes digital products such as the GV/WF Song Update Codes.

If you have experienced errors on the GV Song Update Code(s) that you have purchased, please email us at hello@grandvideoke.ca.

Perishable goods, if ever offered for sale by Nextdev North Limited, such as food, flowers, newspapers or magazines, cannot be returned. We also do not accept returns of products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Exchanges After Return

Once your return is received, we will send you an email to notify you that we have received your returned product and we will do an inspection. Inspection is done in 7-15 working days. Once inspection has been completed, we will notify you of the approval or rejection of your exchange.

For exchanges, we will be sending you a notification via email with the tracking number of your replacement system. We may charge you a shipping fee for the exchange product, but this may be waived on Qualified Returns.

For refunds (if only approved under special circumstances), credit will automatically be applied to your credit card or original method of payment, usually within 30-45 working days after the completion of inspection. We may also deduct charges on your refund if there are issues with the returned product, including undeclared missing/damaged items, shipping costs, and duties/taxes.

To do a return and exchange, please email us at hello@grandvideoke.ca. We will be sending you a Service Number or Return Number which will be used to track your case file and to confirm that you can start the return process with our instructions, which eventually proceeds to an exchange.

Late or Missing Refunds

It may take some time before your refund is officially posted as banks and credit card companies have different processing times.

If you think you haven’t received a refund yet, first recheck your bank account or your online credit card statement. If the refund credit has not reflected yet, contact your bank or credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@grandvideoke.ca.

Clearance Items

Clearance items are not applicable for refunds. Clearance items are described on your sales invoice/receipt.

Shipping

To return your product, please send us an email at hello@grandvideoke.ca. The return address is going to be included on our instructions when you open a return/exchange case with us.

You can only ship your return when you were given an authorization by Nextdev North Limited via email. Unauthorized returns will not be honoured.

You will be responsible for paying for your own shipping costs for returning your item, unless otherwise specified by Nextdev North Limited, or if your product is approved for free returns (like for most cases of Qualified Returns). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless otherwise specified by Nextdev North Limited.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item of relatively high value (i.e. CAD $75.00 / USD $60.00 or higher), you must use a trackable shipping service and purchase shipping insurance. You will be charged CAD $50.00 + HST/GST/PST (in Canada) or USD $40.00 (in the US) if we confirm that the product was not insured correctly. We cannot guarantee that we will receive your returned item.  

Order Cancellation

Absolutely no cancellations and modifications are accepted after your order has been confirmed.

Nextdev North Limited is not responsible for charges related to unconfirmed cancellation through chat, email, SMS, or voice messages.